Privacy Policy

AUSTICA HEALTH & AUSTICA INC (collectively, “AUSTICA”, “we”, “our”, “us”) operate this website (https://austicahealth.com) and provide nutrition consultations, programs and educational content.

For any privacy questions or requests, write to austicahealth@gmail.com. We respond within 1 working day.

We only collect what we actually need:

• Contact details you submit — name, email, phone (optional), city, age range, and the message you write to us.
• Health and lifestyle information you choose to share during intake forms or consultations — for example dietary preferences, medical conditions, sports training load, sleep patterns.
• Booking metadata — the slot you requested, your timezone, and our internal status notes.
• Basic usage analytics — anonymised device, browser and page-view information, only after you accept analytics cookies.

We do not buy data about you from third parties, and we do not run advertising networks on this website.

• To respond to your enquiry and schedule consultations.
• To prepare a nutrition plan that genuinely fits your situation.
• To follow up on your progress, when you have asked us to.
• To improve the website and our written materials.
• To meet legal, accounting and clinical record-keeping obligations.

We rely on your consent when you submit a form or accept cookies, on the performance of a contract when you become a client, and on our legitimate interests in operating a safe and lawful business. Where Indian law (Digital Personal Data Protection Act, 2023) or the EU/UK GDPR applies, we honour the rights it grants you.

We do not sell your data. We share information only with vetted service providers who help us run the business — for example our email provider, hosting infrastructure and accounting software — under contracts that require them to protect your data and use it only on our instructions.

We may disclose information if required by a court order or applicable law, or to protect the rights and safety of our clients and team.

Enquiry messages are kept for up to 24 months unless you become a client. Client records (including consultation notes and nutrition plans) are kept for as long as you remain an active client and for 7 years thereafter, in line with standard professional record-keeping practice. You can ask us to delete records earlier, subject to legal obligations.

You can ask us, at any time, to:

• Access a copy of the information we hold about you.
• Correct inaccurate information.
• Delete information we no longer need to keep.
• Withdraw consent for marketing or analytics.
• Port your information to another provider.

Email austicahealth@gmail.com with the subject line “Privacy request”.

We use TLS encryption in transit, access controls, and the principle of least privilege internally. No system is perfectly secure; if we ever discover a breach affecting your personal data we will notify you and the relevant authority promptly.

We provide nutrition guidance for children and teens, but always through a parent or legal guardian. We do not knowingly collect personal data from a child without verified parental consent.

We will update this page when our practices change. The “Effective” date at the top reflects the most recent version. Material changes will be flagged on the homepage for at least 30 days.